Last updated: April 04, 2017
Japan Airlines KK (hereafter, Japan Airlines), owner and operator of www.japantravel.com, handles and works to protect the personal information of customers and users as follows.
This policy covers how Japan Airlines treats personal information that it collects and receives, including information related to your past, present and future use of Japan Airlines, and its services. Personal information means information about you which personally identifies you, like your name, address, email address, or phone number, and other data which is not otherwise publicly available.
Japan Airlines keeps a portion of personal information provided by customers in travel requests and other transactions as personal data. Japan Airlines also handles personal data entrusted to it by other travel companies in order to provide travel arrangements requested by those companies.
Japan Airlines and Partners may use personal information provided in travel forms, surveys and site registration to contact customers for travel services, including the arrangement of transportation and accommodations.
*In addition, Japan Airlines will use customer personal information...
Japan Airlines does not collect, use or provide information to third parties on political opinions, faith (religion, philosophy, or creed), race or ethnicity, medical treatment, sexual history or criminal history except where permitted by law. Also, when sensitive information is collected, used, or provided to a third party, Japan Airlines takes special care in its handling so as not to collect, use, or provide information in a way that is not in accordance with the law.
Unless stated otherwise, Japan Airlines does not rent, sell or share personal information with third parties or non-affiliated companies except to provide products or services under the following circumstances:
Japan Airlines handles the collection and use of customer personal information as follows:
ADARA: ADARA's cookie collects information about your travel activities and preferences that allows Japan Travel KK and approved 3rd party companies to engage with you through personalized, relevant adverts when you're browsing other websites and social media platforms, and through ADARA analytics services. You can learn more about ADARA and opt out at https://www.adara.com/privacy-promise.
Anyone who requests that we disclose, delete or destroy, change, stop the use, or stop sharing with third parties their individual customer personal information in our possession will be provided with the necessary steps to do so by contacting the departments listed below. When requested, we will take all necessary measures as set by laws and company regulations without delay.
If we are unable to comply with all or part of your request, we will provide an explanation.
Please contact the department below for any issues concerning personal information.
If for some reason Japan Airlines personal information is disclosed, we will do our best to contact the customer immediately. If necessary, we will temporarily shut down our system to maintain security, or we may promptly announce facts about the situation publicly on our website and newsletter.
Japan Airlines may update this policy. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your Japan Airlines account or by placing a prominent notice on our site. Japan Airlines.com, is produced by Japan Airlines KK, and references to Japan Airlines, JT, Japan Airlines.com or Japan Airlines KK shall in general be interchangeable.