Tips to Enjoy Pepper Parlor

Making the most of the robot cafe

Sherilyn Siy
Sherilyn Siy   - 2 min read

When my kids heard about a cafe staffed with robots, they wanted to see it for themselves. One Saturday afternoon, we made our way to the fifth floor of the Tokyu Shibuya Plaza for waffles at Pepper Parlor. Here are some things we learned:

1. Seating

There was only a small designated area in front of the payment and drinks counter where food will be delivered by a robot. Because that was what we really wanted to see, we gave up sitting in a cozy semi-circle booth outside of the robot delivery area and ended up with a table with no back rest (not as comfortable) but within the robot delivery area. On a less busy day, there are booths within the robot delivery area but these tables are, as you can imagine, the first to be taken up.

2. Order and payment

We thought that we might be able to order from a robot. Unfortunately, robots could only take orders paid with a credit card so make sure to have one ready if you would like to use this feature. For other modes of payment, you will have to interact with human staff.

3. English language robots

At the entrance and on the perimeter of Pepper Parlor are robots ready to pose for photos. These robots can interact in English and my kids had the most fun striking poses with them. Unfortunately, the robots stationed by the tables called 'Seat-Sharing Pepper,' which can play games, tell fortunes and converse can only do so in Japanese. We observed that these seem to be popular with young Japanese couples who might need extra help in connecting with their dates.

4. Inquire when the Nao robots will perform

We missed seeing the Nao robots dance which is a shame. Try to time your visit for when they do.

5. Food

To be honest, I had low expectations of the food. Surely, the main attraction of the cafe are the robots and the food is only secondary. I was happy to be mistaken. The Italian inspired Milk Gelato and Strawberry Fondue half waffle that we ordered was surprisingly as delicious as it looks.

Getting there

Pepper Parlor is located on the 5th floor of the Tokyu Shibuya Plaza, which is a short walk from the West Exit of JR Shibuya Station.

Sherilyn Siy

Sherilyn Siy @sherilyn.siy

For Sherilyn Siy, Asia is home. Born in Hong Kong, Sherilyn spent time in the Philippines, China, and now lives in Japan. She speaks English, Filipino, Chinese (or putonghua), and Hokkien, her family's local dialect. Running is one of her favorite ways to explore Japan. She proudly finished the 2...